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For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting high-quality food products.
- Company: Join M&S, a leading retailer known for quality and excellent customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer experience and product knowledge.
- Qualifications: Must be 18 or older; strong communication and digital skills are essential.
- Other info: M&S promotes inclusion and diversity, welcoming all applicants.
Overview
Customer Assistant – Food – Pinner Simply Food. Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll champion high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Working Pattern
Monday 05:30-09:30
Tuesday 05:30-09:30
Thursday 05:30-09:30
Friday 05:30-09:30
Saturday 05:30-09:30
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll ensure our customers feel valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked
- Monitor and respond to daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to delivering excellent work
- Open to feedback and able to act on it
- Ability to plan and manage own workload effectively
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Equal Opportunity
Marks & Spencer is committed to an inclusive organisation, and to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and to discuss reasonable adjustments to any part of our recruitment process to provide a fair and transparent assessment.
This description reflects current requirements and does not constitute a guarantee of employment. For more information, refer to the employer’s postings.
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Customer Assistant - Food - Pinner Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Pinner Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with staff or during the application process. Being friendly and approachable can leave a lasting impression.
✨Tip Number 3
Be prepared to discuss how you would handle various customer scenarios. Think of examples where you've gone above and beyond to assist someone, as this aligns with M&S's commitment to excellent service.
✨Tip Number 4
Show your adaptability by discussing experiences where you've successfully managed changing situations. This is crucial in a retail environment, especially during busy periods.
We think you need these skills to ace Customer Assistant - Food - Pinner Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service skills, ability to work in a team, and any experience you have with digital tools, as these are important for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to M&S's mission of delivering a great shopping experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key traits for a Customer Assistant.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be selling.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this role heavily focuses on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Talk about your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.