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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive team.
Work Pattern
- Week 1: Wednesday 17:30-21:30; Saturday 17:30-21:30
- Week 2: Thursday 17:30-21:30; Saturday 05:00-09:00
Under 18 disclaimer This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Penrith Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Penrith Simply Food
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and products. This way, you can show off your passion for their food and customer service during your chat. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for this role.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is essential, think of examples where you've used tech to enhance customer experiences. This will show you're up to speed with M&S's tools like the Sparks App.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few thoughtful questions about the team or store environment. It shows you’re genuinely interested and ready to be a team player at M&S.
We think you need these skills to ace Customer Assistant - Food - Penrith Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that demonstrate your commitment to excellent service.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you’ve used something like the Sparks App before, let us know how it helped enhance your shopping experience!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Show us how your skills and experiences align with what we’re looking for at M&S. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why you love them will show your passion for the brand and help you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you're familiar with similar technologies, mention how you used them to enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you've worked effectively in a team and how you handled unexpected changes in your work environment.