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- Tasks: Serve customers, keep the store tidy, and recommend our amazing food products.
- Company: Join the M&S team, a leader in quality food and customer service.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of M&S and make every customer's shopping experience memorable.
- Qualifications: Passion for food, great communication skills, and a team player attitude.
- Other info: Must be 18+, available for weekend shifts, and ready to learn.
Overview
Food and Warehouse Operations vacancies working between the hours of 4am and 00am. Weekend is working is compulsory, but a full work pattern will be discussed at interview.
Please note that you must have availability to work 22nd/23rd/24th December when applying for this role.
Under 18 disclaimer
This job role involves working early mornings or late nights and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food & Operations - Chiswick Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food & Operations - Chiswick Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion for their brand and make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and be prepared to discuss how you can use technology to enhance the customer experience during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food & Operations - Chiswick Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experience you have with M&S products or similar roles, and how excited you are to share that knowledge with customers.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples of times you've provided excellent service or resolved issues, as this will show us you're the right fit for our team.
Be Flexible and Adaptable: Since the retail environment can change quickly, it's important to demonstrate your flexibility. Talk about times when you've adapted to new situations or taken on different roles within a team.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with M&S. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to delivering a great shopping experience.
✨Be Ready for Flexibility
Since the role requires adaptability, be prepared to discuss how you can handle changing situations. Share experiences where you successfully adjusted to new tasks or worked across different areas of a store.
✨Embrace Digital Tools
Highlight your comfort with digital tools during the interview. Mention any experience you have with apps or in-store devices, as being digitally confident is essential for enhancing the customer experience at M&S.