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- Tasks: Assist customers in the Foods section, ensuring a great shopping experience.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador, share your passion for food, and make a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and digital skills.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
All the details
Working Pattern
- Sun 13:00-17:00
- Mon 13:00-17:00
- Tue 13:00-17:00
- Thu 13:00-17:00
- Fri 13:00-17:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilize our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there is huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Omagh employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Omagh
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and enhance your chances of impressing the hiring team.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with staff or during the application process. Show that you can engage positively and effectively, as this is a key aspect of the role.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a fast-paced environment. Think of examples from past experiences where you adapted quickly to changing situations, as this will resonate well with the team.
✨Tip Number 4
Showcase your digital confidence by mentioning any relevant experience with technology or apps. Being comfortable with digital tools is essential for this role, so highlight your ability to learn and use new systems.
We think you need these skills to ace Customer Assistant - Food - Omagh
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with M&S's expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your application. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in previous roles. This will show that you're ready to utilise M&S's digital tools effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the qualities M&S is looking for, such as teamwork, adaptability, and attention to detail. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the company's focus on delivering remarkable service.
✨Be Ready to Discuss Digital Tools
Familiarise yourself with the digital tools mentioned in the job description, like the Sparks App. Be prepared to discuss how you would use these tools to enhance the customer experience, showcasing your digital confidence.
✨Emphasise Teamwork and Flexibility
Since being a team player is vital, think of examples that illustrate your ability to work well with others. Also, be ready to talk about how you adapt to changing situations, as flexibility is key in a retail environment.
