At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Great opportunities for personal growth in a supportive team.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Working Pattern
Week 1
- Monday: 16:00 - 22:00
- Tuesday: 16:00 - 22:00
- Wednesday: 16:00 - 22:00
- Saturday: 16:00 - 22:00
Week 2
- Monday: 16:00 - 22:00
- Tuesday: 16:00 - 22:00
- Wednesday: 16:00 - 22:00
- Thursday: 16:00 - 22:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Oadby Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Oadby Simply Food, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with our community while delivering outstanding service. Join us to be part of a forward-thinking team that champions quality and innovation in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Oadby Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Be ready to showcase your digital skills! M&S values tech-savvy individuals, so brush up on using apps and in-store devices. Mention any relevant experience you have with digital tools during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Assistant - Food - Oadby Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:We want to know how you make customers feel valued! Share examples from your past experiences where you've gone above and beyond to help someone. This will demonstrate that you understand the importance of excellent customer service, which is key for this role.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used similar technology in previous jobs, let us know! This will show us that you're ready to enhance the customer experience using our digital resources.
Tailor Your Application:Make sure to customise your application to fit the job description. Use keywords from the listing, like 'team player' and 'flexibility', to show that you’re a perfect match for what we’re looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your commitment to excellent service will resonate well, especially since this role is all about creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, think of ways you've used technology in previous jobs. Be ready to discuss how you can leverage digital tools like the Sparks App to enhance customer interactions and streamline processes.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share instances where you've adapted to changing situations or supported colleagues, showcasing your flexibility and commitment to creating an inclusive environment.
