At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and making an impact.
- Qualifications: Strong customer service skills and a passion for food.
All the details
Work Pattern
Thursday: 10:00-18:00
Friday: 14:00-22:00
Saturday: 14:00-22:00
Sunday: 10:00-18:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You'll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?
Customer Assistant - Food - Norton College Sheffield Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at Norton College Sheffield, you'll enjoy competitive pay, including an unsocial hours premium, and have access to comprehensive training and development opportunities to enhance your skills. Join us in creating remarkable shopping experiences while being part of a forward-thinking company committed to sustainability and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Norton College Sheffield Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely catch their eye!
✨Tip Number 3
Flexibility is key in retail, so be prepared to discuss how you can adapt to different roles within the store. Whether it’s stocking shelves or helping customers at the till, showing that you’re a team player who can roll with the punches will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any upcoming recruitment events or open days – they’re a great chance to meet the team and show your enthusiasm in person!
We think you need these skills to ace Customer Assistant - Food - Norton College Sheffield Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond to make customers feel valued. Share specific examples that demonstrate your commitment to excellent service!
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped improve your work or customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to complete your application smoothly!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting these moments will demonstrate your commitment to delivering excellent service, which is crucial for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning how you can leverage technology to enhance customer experience will impress your interviewers.
✨Emphasise Teamwork and Flexibility
Think of instances where you've worked well in a team or adapted to changing situations. M&S values a collaborative environment, so showing that you're a team player who can handle various tasks will be key to your success.
