At a Glance
- Tasks: Assist customers in our Food section and deliver exceptional service.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Embrace a fast-paced environment with varied shifts and exciting challenges.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 20000 - 25000 £ per year.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You'll utilise our digital tools, such as Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Work Pattern
- Monday: 18:00-22:00
- Friday: 18:00-22:00
- Saturday: 18:00-22:00
Customer Assistant - Food (Nights) - West Wickham employer: Marks and Spencer
Joining M&S as a Customer Assistant in Food at our West Wickham location means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. We offer a vibrant work culture where your contributions are recognised, alongside opportunities for personal growth and development within the UK's fastest growing retailer. With flexible shifts and a commitment to embracing digital tools, you'll thrive in an environment that encourages you to make a real impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Nights) - West Wickham
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. It’ll make you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle different customer situations. Being able to showcase your five-star service approach will definitely impress.
✨Tip Number 3
Be ready to talk about teamwork! Share examples of how you’ve worked well with others in a fast-paced environment. M&S values team players, so let them know you’re all about supporting your colleagues.
✨Tip Number 4
Don’t forget to highlight your digital skills! Mention any experience you have with tech tools or apps, especially if they relate to enhancing customer experiences. This shows you’re ready to embrace the digital side of retail.
We think you need these skills to ace Customer Assistant - Food (Nights) - West Wickham
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Mention any relevant experience or knowledge about M&S Food products. We want to see that you’re excited about the role and ready to share that enthusiasm with our customers.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver five-star service. Share examples of how you've gone above and beyond for customers in the past. We’re looking for those who can make every customer feel valued and appreciated!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or technology. Whether it’s using apps or in-store devices, show us that you’re comfortable navigating the digital landscape to enhance the customer experience.
Embrace Flexibility:Retail can be unpredictable, so highlight your adaptability in your application. Talk about times when you’ve successfully handled changing demands or worked across different areas. We need team players who can roll with the punches!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, as this aligns perfectly with the five-star service they expect.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss your experience with digital tools. If you've used similar systems or apps in previous roles, share those experiences to highlight your ability to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt to changing demands. Prepare to talk about how you've worked effectively in teams and how you've handled unexpected challenges in a fast-paced environment.
