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- Tasks: Join us as a Customer Assistant, serving customers and ensuring our food section shines.
- Company: Be part of M&S, a trusted name in retail known for quality and customer service.
- Benefits: Enjoy a £3.00 p/h unsocial premium for night shifts and flexible working options.
- Why this job: Make a real impact by delivering exceptional service and promoting high-quality products.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence are essential.
- Other info: We value diversity and inclusivity, welcoming all applicants to join our dynamic team.
Customer Assistant – Food (Nights) – Sears Solihull Simply Food
Customer Assistant – Food (Nights) – Sears Solihull Simply Food
1 day ago Be among the first 25 applicants
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Under 18 disclaimer
This job role involves working
All the details
Work Pattern
Week 1
Sunday 21:00-06:00
Monday 21:00-06:00
Tuesday 21:00-06:00
Saturday 21:00-06:00
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Customer Assistant - Food (Nights) - Sears Solihull Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food (Nights) - Sears Solihull Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your enthusiasm and commitment to the role, making you stand out as a candidate.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App can reassure us that you’ll enhance the customer experience effectively.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. This will illustrate your ability to create a positive store environment and support your colleagues.
✨Tip Number 4
Be prepared to discuss how you handle feedback and adapt to changing situations. Providing specific examples will demonstrate your accountability and flexibility, which are crucial for this role.
We think you need these skills to ace Customer Assistant - Food (Nights) - Sears Solihull Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and your ability to work during night shifts.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role of a Customer Assistant. Emphasise your customer service skills, teamwork, and adaptability, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you have provided excellent service in the past and your enthusiasm for working with M&S products.
Highlight Digital Skills: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use technology to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
As a Customer Assistant in the food section, it's essential to demonstrate your enthusiasm for M&S Food products. Be prepared to discuss your favourite items and why you love them, as this will show your genuine interest in the role.
✨Highlight Your Customer Service Skills
This role is all about providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, showcasing your commitment to making their shopping experience remarkable.
✨Be Digitally Savvy
Since being digitally confident is crucial for this position, make sure to mention any experience you have with digital tools or apps. Familiarise yourself with the Sparks App and be ready to discuss how you would use technology to enhance customer interactions.
✨Emphasise Teamwork and Flexibility
Working nights means you'll need to adapt quickly to changing situations. Talk about your ability to work well in a team and provide examples of how you've successfully collaborated with others in previous roles, especially in fast-paced environments.