At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend high-quality food products.
- Company: Join M&S, a brand known for quality and excellent customer service.
- Benefits: Flexible working hours, inclusive environment, and training on digital tools.
- Other info: Great opportunity to build relationships and enhance your retail experience.
- Why this job: Be the face of M&S, making customers feel valued while working nights.
- Qualifications: Strong customer service skills and adaptability to changing situations.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\\\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
Work Pattern: Week 1: Monday 21:00-07:00, Tuesday 21:00-07:00, Saturday 21:00-07:00.
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Qualifications & Skills
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Additional Information
Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. You should be flexible to work across various areas of the store, adapting to the changing demands of the retail environment. As the face of the business, you will be the voice of our customers helping us to continually improve.
As a representation of the brand, you will be a part of an inclusive store environment and support the local community. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when completing your application.
We are also open to candidates in Leicester, England, United Kingdom and surrounding areas as noted in our job postings.
Customer Assistant - Food (Nights) - Fosse Park in Leicester employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Foods section at Fosse Park, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with a supportive team dedicated to delivering outstanding customer service. With flexible working options and a commitment to community support, M&S is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Nights) - Fosse Park in Leicester
✨Tip Number 1
Get to know M&S products inside out! Spend some time familiarising yourself with the food range and any promotions. This way, when you chat with customers, you can confidently recommend items and show off your expertise.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the better you'll be at making customers feel valued and understood.
✨Tip Number 3
Be proactive! When you're in-store, look for opportunities to help customers before they even ask. Whether it's restocking shelves or offering a friendly smile, showing initiative can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Customer Assistant - Food (Nights) - Fosse Park in Leicester
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're excited about sharing this passion with our customers.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for individuals who can engage with customers and provide remarkable service, so share examples of how you've done this in the past!
Be Yourself:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. This is your chance to show us why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think of situations where you went above and beyond for a customer, as this will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Ready for Digital Questions
Since being digitally confident is essential, brush up on your knowledge of digital tools like the Sparks App. Be prepared to discuss how you would use these tools to enhance the customer experience, showing that you can adapt to the tech side of the job.
✨Emphasise Flexibility and Teamwork
Highlight your ability to adapt to changing situations and work collaboratively with others. Share examples of how you've successfully worked in a team or adapted to new challenges, as this aligns perfectly with the dynamic nature of the retail environment.
