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- Tasks: Assist customers in the Foods section, providing excellent service and product recommendations.
- Company: Join M&S, a leading retailer known for high-quality food and exceptional customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: M&S promotes diversity and is committed to creating an inclusive workplace.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction while making a real impact.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
Schedule
- Wednesday 14:00 – 19:15
- Thursday 14:00 – 19:15
- Friday 14:00 – 19:15
- Saturday 14:00 – 19:15
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilize our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
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Customer Assistant - Food - Newport Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Newport Retail Park
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Show your adaptability by discussing experiences where you've successfully handled changing situations in a retail environment. This will highlight your ability to thrive in a dynamic setting like M&S.
✨Tip Number 4
Be prepared to discuss your digital skills, especially regarding tools like the Sparks App. Mention any relevant experience you have with technology in retail to demonstrate your capability to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Newport Retail Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and food retail.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, digital capabilities, and any experience you have in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S Food products and your commitment to excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Teamwork and Flexibility: In your application, emphasise your ability to work as part of a team and your flexibility in adapting to changing situations. Provide examples of how you've successfully collaborated with colleagues in past roles.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. Highlight instances where you supported colleagues or contributed to a positive team environment, as this is crucial for the role.