Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team known for quality and customer service.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 24000 - 36000 £ per year.
All the details
Work Pattern
Week 1:
Monday 1400 – 2200
Wednesday 1400 – 2200
Thursday 1400 – 2200
Friday 1400 – 2200
Week 2:
Monday 1400 – 2200
Tuesday 1400 – 2200
Friday 1400 – 2200
Saturday 1400 – 2200
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
-
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
-
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
-
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
-
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
#J-18808-Ljbffr
Customer Assistant - Food - New Milton employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - New Milton
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time in-store or online, familiarising yourself with the latest food offerings. This way, you can show off your passion and knowledge during the chat, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Role-playing with a friend can help you feel more confident and ready to deliver that remarkable service M&S is known for.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App and any in-store devices. Showing that you're comfortable with technology will not only impress the hiring team but also demonstrate your readiness to enhance the customer experience.
✨Tip Number 4
Don’t forget to showcase your teamwork skills! Think of examples where you've worked well with others or contributed to a positive environment. M&S values inclusivity and collaboration, so highlighting your ability to support colleagues will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - New Milton
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you've gone above and beyond to help customers. We’re looking for those who put customers first, so show us how you do that!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. We want to know how you can enhance the customer experience using technology, so don’t hold back!
Tailor Your Application: Take the time to tailor your application specifically for this role at M&S. Refer to the job description and align your skills and experiences with what we’re looking for. It shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you’ve worked collaboratively in previous roles. Highlight your adaptability and willingness to take on various tasks, showing that you can thrive in a dynamic retail environment.