Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Why this job: Be a brand ambassador and make a real difference for customers every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Great opportunity for career growth in a dynamic and inclusive workplace.
Customer Assistant – Food – Muswell Hill Simply Food
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Working Pattern:
Working pattern to be discussed at interview. Working hours will be between 14:00 – 23:00 throughout the week, including weekends.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Food - Muswell Hill Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Muswell Hill Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for a customer. Role-playing with a friend can help you feel more confident when discussing your approach in the interview.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles or how you’d use M&S’s digital tools to enhance the shopping experience. This is key for standing out!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you’ve worked well with others in fast-paced environments. M&S values collaboration, so showing you’re a team player will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - Muswell Hill Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're the right fit for our team.
Be Digital Savvy: Mention any experience you have with digital tools, especially if you've used apps or in-store devices before. Being digitally confident is key, so show us how you can enhance the customer experience!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with M&S. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning your comfort with technology during the interview will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to discuss how you've worked effectively in a team and how you handle flexibility in your work schedule. This will show that you're a great fit for their inclusive store environment.