At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Other info: Great opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
All the details
Work Pattern
Week 1
Monday: 18:00-22:00
Tuesday: 16:00-22:00
Thursday: 05:15-10:15
Saturday: 16:00-22:00
Week 2
Sunday: 15:00-19:00
Wednesday: 05:15-10:15
Thursday: 16:00-22:00
Saturday: 16:00-22:00
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Mumbles in Swansea employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Mumbles store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with our community while delivering outstanding service. With flexible working hours and a commitment to employee well-being, M&S is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Mumbles in Swansea
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any current promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to showcase your digital skills! Since being digitally confident is essential for this role, brush up on any relevant apps or tools that M&S uses. Mentioning your familiarity with these during the interview will show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take the plunge and get your application in!
We think you need these skills to ace Customer Assistant - Food - Mumbles in Swansea
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for M&S Food products shine through! We want to see how excited you are about sharing your knowledge and helping customers find the best products.
Be Customer-Focused:Make sure to highlight your commitment to excellent customer service. We’re looking for team players who put customers first, so share any relevant experiences where you’ve gone above and beyond to help someone out.
Demonstrate Digital Confidence:Since being digitally savvy is key for this role, mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers!
Tailor Your Application:Take a moment to customise your application for this specific role. Use keywords from the job description and show us how your skills and experiences align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you’ve worked collaboratively in the past. Highlight your adaptability to changing situations, especially in a retail environment, to show that you can handle the dynamic nature of the job.
