At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working, inclusive culture, and training opportunities.
- Other info: Great career growth potential in a supportive team atmosphere.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.
Working pattern
Tuesday 14:00 – 21:00
Wednesday 14:00 – 21:00
Thursday 14:00 – 21:00
Friday 14:00 – 21:00
Saturday 14:00 – 21:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that shelves are always stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
- High levels of customer service
- Strong attention to detail and commitment to delivering excellent work
- Open to and acts upon feedback, asking for it regularly
- Accounts for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Equal opportunities
Marks & Spencer is committed to an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We welcome flexible working and will provide reasonable adjustments to the recruitment process where needed to ensure a fair and transparent assessment.
Customer Assistant - Food -Manchester Market Street employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Manchester Market Street location, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a forward-thinking company committed to sustainability and digital innovation. Join us to make a meaningful impact while delivering outstanding service to our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food -Manchester Market Street
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our Food products and promotions. When you walk into that interview, your passion for our brand will shine through, making you stand out as a true ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles. Mentioning your experience with apps or digital tools will demonstrate that you’re ready to enhance the customer experience at M&S.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you’ve worked well with others in the past. M&S values collaboration, so showing that you can contribute to a positive store environment will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food -Manchester Market Street
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about joining our team.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. Use examples from previous roles where you went above and beyond to help customers feel valued and satisfied.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience at M&S.
Tailor Your Application:Take a moment to customise your application for the role. Use language from the job description and align your skills with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you’ve worked collaboratively in previous roles. Highlight your adaptability and willingness to take on various tasks, showing that you can thrive in a dynamic retail environment.
