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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training opportunities.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Work Pattern
- Sunday 16:00 – 20:00
- Monday 19:00 – 23:00
- Tuesday 19:00 – 23:00
- Wednesday 19:00 – 23:00
- Thursday 19:00 – 23:00
Under 18 disclaimer
This job role involves working late nights and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Maidstone Eclipse Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Maidstone Eclipse Park
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with the team during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your ability to engage and assist customers will set you apart.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. Prepare examples of how you've successfully adapted to changing situations in previous roles or experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Assistant - Food - Maidstone Eclipse Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love food! Share any experiences you have with M&S products or your favourite meals. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: We want to see that you can deliver remarkable service! Mention any previous roles where you've helped customers or gone above and beyond to make someone’s day better. It’s all about making our customers feel valued!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, tell us about it! We love tech-savvy team members.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work well with others and adapt to changing situations. Share examples of how you've contributed to a positive team environment in previous roles.