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- Tasks: Serve customers with passion and promote our amazing food products.
- Company: Join M&S, a leader in quality food and customer service.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be the face of M&S and make a real difference for customers.
- Qualifications: Great communication skills and a love for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Overview
All the details
Work Pattern
Week 1: Monday 1330-1730; Tuesday 1330-1730; Wednesday 1330-1730; Saturday 1330-1730
Week 2: Monday 0930-1330; Tuesday 0930-1330; Wednesday 0930-1330; Thursday 0930-1330
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You\’ll be a resilient and committed brand ambassador who\’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait. You\’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you\’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there\’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Loughborough Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Loughborough Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time in the store, check out the latest food offerings, and understand what makes them special. This way, you can impress the hiring team with your knowledge and passion for their brand.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. M&S values remarkable service, so let them know you're ready to be a brand ambassador who truly cares about the customer experience.
✨Tip Number 3
Be prepared to demonstrate your digital confidence. Familiarise yourself with tools like the Sparks App and any in-store devices. Mention how you’ve used technology to enhance customer experiences in previous roles, as this will show you’re ready to adapt to M&S's digital environment.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! M&S is all about creating an inclusive environment, so share stories about how you’ve collaborated with colleagues to achieve common goals. This will show that you’re not just a great individual contributor but also a fantastic team player.
We think you need these skills to ace Customer Assistant - Food - Loughborough Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see that you understand the importance of making every customer feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! This shows that you're ready to embrace our digital tools to enhance the customer experience.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description and align your skills with what we're looking for. This helps us see that you’re a great match for the Customer Assistant position at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so come prepared to talk about how you’ve worked effectively in a team setting. Highlight your adaptability and willingness to take on various roles within the store, showcasing your flexibility in a fast-paced environment.