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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Perfect for those looking to kickstart their career in retail.
Customer Assistant – Food – London Victoria
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern
- Friday 04:00-09:00
- Saturday 04:00-09:00
- Sunday 04:00-09:00
- Monday 04:00-09:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
We’re committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when completing your application so we can support you through a fair process.
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Customer Assistant - Food - London Victoria employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - London Victoria
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. The more you know, the better you'll connect with the team and customers.
✨Tip Number 2
Practice your customer service skills! Think about how you'd engage with customers in-store. Role-play scenarios with friends or family to get comfortable with making recommendations and handling questions.
✨Tip Number 3
Be ready to showcase your adaptability. M&S values flexibility, so think of examples where you've successfully managed changing situations. This will show you're the perfect fit for their dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food - London Victoria
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. This will show us that you’re genuinely excited about the role.
Highlight Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond to help customers in the past. Share specific examples that demonstrate your commitment to excellent service!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can connect with our customers, so being authentic will help us see if you’re a good fit for our team.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join the M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile to ensure satisfaction. This will demonstrate your commitment to putting customers first.
✨Be Ready for Early Mornings
Since this role involves early shifts, be prepared to discuss your availability and how you manage your time. Showing that you can handle the early mornings will reassure them that you're a reliable candidate.
✨Embrace Feedback
During the interview, express your openness to feedback and learning. Mention how you've used feedback in the past to improve your performance. This aligns with their value of continuous improvement and adaptability.