At a Glance
- Tasks: Serve customers, maintain store standards, and recommend high-quality food products.
- Company: Join M&S, a leader in retail with a focus on quality and customer service.
- Benefits: Flexible working hours, inclusive environment, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 18000 - 24000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in our Food section. You’ll be a champion of high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and enjoy sharing it with customers. You’ll be a brand ambassador ready to recommend our newest Food products and provide remarkable service so customers feel valued every time they shop with us.
Responsibilities
- Serve our customers efficiently on the shop floor and at service points
- Keep the store clean and tidy and ensure shelves are stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to delivering excellent work
- Open to and act on feedback; regularly seek it
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptability to changing situations
- Builds positive relationships by being a good listener
- Digital capability
Work Pattern
Saturday 12:00-21:00
Requirements
To deliver a great shopping experience, we’re looking for colleagues who put customers first and champion our brilliant products. As the face of the business, you will represent the voice of our customers and contribute to continual improvement. Proficiency with digital tools (e.g., Sparks App and in-store devices) and the ability to work across various store areas are preferred.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Equal Opportunity
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We are open to flexible working and will provide reasonable adjustments during the recruitment process if needed to ensure a fair and transparent assessment.
Customer Assistant - Food - Leeds Moortown SF employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Leeds Moortown store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with a diverse community while delivering outstanding service. Join us to be part of a forward-thinking company that is committed to sustainability and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Leeds Moortown SF
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marks and Spencer. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marks and Spencer
Don't be shy about reaching out to Marks and Spencer directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Customer Assistant - Food - Leeds Moortown SF
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marks and Spencer and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marks and Spencer
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
