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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and recommend high-quality food products.
- Company: Join M&S, a leader in retail with a focus on quality and customer service.
- Benefits: Flexible working hours, inclusive environment, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 18000 - 24000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in our Food section. You’ll be a champion of high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in knowledge of M&S Food products and enjoy sharing it with customers. You’ll be a brand ambassador ready to recommend our newest Food products and provide remarkable service so customers feel valued every time they shop with us.
Responsibilities
- Serve our customers efficiently on the shop floor and at service points
- Keep the store clean and tidy and ensure shelves are stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to delivering excellent work
- Open to and act on feedback; regularly seek it
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptability to changing situations
- Builds positive relationships by being a good listener
- Digital capability
Work Pattern
Saturday 12:00-21:00
Requirements
To deliver a great shopping experience, we’re looking for colleagues who put customers first and champion our brilliant products. As the face of the business, you will represent the voice of our customers and contribute to continual improvement. Proficiency with digital tools (e.g., Sparks App and in-store devices) and the ability to work across various store areas are preferred.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Equal Opportunity
Marks & Spencer is committed to Inclusion, Diversity and Equal Opportunities. We are open to flexible working and will provide reasonable adjustments during the recruitment process if needed to ensure a fair and transparent assessment.
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Customer Assistant - Food - Leeds Moortown SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Leeds Moortown SF
✨Tip Number 1
Get to know M&S and its products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you love them – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills before the big day. Think of scenarios where you can demonstrate how you’d engage with customers and handle their needs. Remember, it’s all about making them feel valued and ensuring they leave with a smile!
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Mention how you’d use these to enhance the shopping experience – being digitally confident is key in today’s retail world.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Share examples of how you’ve worked well with others in the past. M&S values a supportive environment, so showing you can collaborate effectively will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - Leeds Moortown SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see that you’re ready to be a brand ambassador for M&S.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! This shows us you're prepared to enhance the customer experience using our digital resources.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Assistant. Use keywords from the job description and align your skills with what we're looking for. This will make your application stand out and show us you’ve done your homework!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you’ve worked collaboratively in previous roles. Highlight your adaptability and willingness to take on various tasks, showing that you can thrive in a dynamic retail environment.
