At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality food and excellent customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: Digital confidence is essential; you'll use tools like the Sparks App to enhance customer experience.
- Why this job: Be a brand ambassador, engage with customers, and make a real impact in the community.
- Qualifications: Must be over 18, with strong communication skills and a passion for customer service.
All the details
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You'll be a resilient and committed brand ambassador who confidently recommends and sells our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. For those who are ready to roll up their sleeves, there is a huge opportunity.
Work Pattern
- Sunday 0500-0900
- Friday 0400-0800
- Saturday 0400-0800
Customer Assistant - Food - Inveralmond Perth Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at Inveralmond Perth, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a forward-thinking company committed to sustainability and digital innovation. Join us to make a meaningful impact while delivering outstanding service to our customers in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Inveralmond Perth Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Showing that you're willing to take on various responsibilities will demonstrate your commitment to the team.
We think you need these skills to ace Customer Assistant - Food - Inveralmond Perth Simply Food
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV:Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service abilities, teamwork, and adaptability, as these are essential qualities for a Customer Assistant at M&S.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining the M&S team.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use technology to enhance the customer experience and support your colleagues.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. Highlight instances where you supported colleagues or contributed to a positive team environment, as this is crucial for the role.
