At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer committed to quality and customer service.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Other info: Early morning shifts available; inclusive workplace with a focus on diversity.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18 or older; strong communication and customer service skills required.
All the details
Work Pattern
- Sunday: 06.00-10.00
- Friday: 04.00-08.00
- Saturday: 04.00-08.00
Under 18 disclaimer
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as Sparks and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?
Customer Assistant - Food - Hempstead Valley in Gillingham employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Foods section at Hempstead Valley, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that champions high-quality products and outstanding customer service. With flexible working options and a commitment to employee well-being, M&S is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Hempstead Valley in Gillingham
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and demonstrate your commitment to delivering excellent service.
✨Tip Number 3
Be ready to discuss how you can contribute to the team’s sales targets. Think of examples from past experiences where you successfully promoted products or improved customer satisfaction.
✨Tip Number 4
Show your adaptability by being prepared to discuss how you handle changing situations. M&S values flexibility, so share examples of how you've successfully navigated unexpected challenges in previous roles.
We think you need these skills to ace Customer Assistant - Food - Hempstead Valley in Gillingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV:Make sure your CV reflects your skills and experiences that align with the Customer Assistant position. Emphasise your customer service experience, attention to detail, and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for M&S Food products and your commitment to excellent customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
As a Customer Assistant in the Foods section, it's crucial to demonstrate your enthusiasm for M&S Food products. Be prepared to discuss your favourite items and why you love them, as this will show your genuine interest and help you connect with customers.
✨Highlight Your Customer Service Skills
This role is all about delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond for a customer. This will illustrate your commitment to putting customers first, which is key for this position.
✨Be Ready to Discuss Teamwork
M&S values collaboration, so be prepared to talk about how you work well in a team. Share instances where you contributed to a team goal or helped a colleague, showcasing your ability to build positive relationships.
✨Demonstrate Adaptability
The retail environment can change quickly, so it's important to show that you're adaptable. Discuss situations where you've had to adjust to new challenges or changes in your work environment, highlighting your flexibility and problem-solving skills.
