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- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the dynamic team at Marks & Spencer, a leader in retail.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
Overview
All the details
Work Pattern
- Monday 04:00 – 08:00
- Tuesday 04:00 – 08:00
- Wednesday 04:00 – 08:00
- Thursday 04:00 – 08:00
- Friday 04:00 – 08:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working early mornings and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\\\’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Hampstead SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Hampstead SF
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers and handle their needs. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can switch between tasks easily. Show that you're up for the challenge and can handle the fast-paced retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for this role!
We think you need these skills to ace Customer Assistant - Food - Hampstead SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your commitment to providing excellent service, as this is key for the role!
Be Digital Savvy: Since being digitally confident is essential for this role, don’t forget to mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped improve your work or customer interactions.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show us that you understand what we're looking for. And remember, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the role and help you engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what Marks and Spencer values.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. Mention any experience you have with similar technology during the interview to demonstrate your capability.
✨Emphasise Teamwork and Flexibility
Marks and Spencer looks for team players who can adapt to changing situations. Share experiences where you worked well in a team or adapted to new challenges, highlighting your flexibility and commitment to creating a positive store environment.