At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
- Why this job: Be a brand ambassador and make a real impact in customer experiences.
- Qualifications: No specific experience required, just a passion for great service.
All the details
Work Pattern:
Week 1
Wednesday: 04:00-08:00
Friday: 04:00-08:00
Saturday: 04:00-08:00
Week 2
Sunday: 04:00-08:00
Monday: 04:00- 08:00
Wednesday: 04:00-08:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Hamilton Retail Park employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at Hamilton Retail Park, you'll enjoy competitive pay, including an unsocial hours premium, and have access to comprehensive training and development opportunities to enhance your skills. Join us to be part of a forward-thinking team that champions high-quality products and outstanding customer service, all while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Hamilton Retail Park
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Show your adaptability by discussing experiences where you've successfully handled changing situations or worked across different areas. This will highlight your flexibility, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your digital skills. Familiarity with apps and digital tools is essential, so mention any relevant experience you have using technology to enhance customer service.
We think you need these skills to ace Customer Assistant - Food - Hamilton Retail Park
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, adaptability, and any experience with digital tools, as these are crucial for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for M&S Food products. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Showcase Your Digital Skills:Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience at M&S.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.
