At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leader in the retail industry with a focus on inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You will be a brand ambassador who is ready to recommend our newest Food products. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait; you will be ready to roll your sleeves up, work hard, and go above and beyond every day.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, and more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Guiseley employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Guiseley, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with our community while delivering outstanding service. Join us to be part of a forward-thinking team that champions quality and innovation in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Guiseley
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time in-store or online, familiarising yourself with their food range. This way, you can show off your knowledge and passion during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you'd handle them. Being able to demonstrate your ability to provide remarkable service will set you apart from the crowd.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Showing that you're comfortable with digital tools will highlight your adaptability and readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to roll up your sleeves!
We think you need these skills to ace Customer Assistant - Food - Guiseley
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see your excitement for the role!
Highlight Your Customer Service Skills:Make sure to mention any previous experience in customer service. We’re looking for team players who can engage with customers and provide top-notch service. Share examples of how you've gone above and beyond for customers in the past.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers!
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Use the same language and keywords from the description to show us you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to show you can adapt quickly to M&S's systems.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of examples where you've worked well in a team or adapted to changing situations. Highlighting your ability to support colleagues and contribute to a positive store environment will resonate well with the interviewers.
