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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team at Grand Junction Crewe Retail Park.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a dynamic retail environment with growth potential.
All the details
Working Pattern
Tuesday 15:00-21:30
Saturday15:00-21:30
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Grand Junction Crewe Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Grand Junction Crewe Retail Park
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you love them – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d engage with customers. Role-play with a friend or family member to get comfortable with making recommendations and providing excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Mention how you’d use these to enhance the shopping experience during your interview – it shows you’re tech-savvy and ready to roll!
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Share examples of how you’ve worked well with others in the past. M&S values a supportive environment, so showing you can collaborate effectively will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - Grand Junction Crewe Retail Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond to make customers feel valued. Share specific examples that demonstrate your ability to engage with customers and provide remarkable service.
Be Digital Savvy: Since being digitally confident is key for this role, don’t forget to mention your experience with digital tools. Whether it’s apps or in-store devices, let us know how you’ve used technology to enhance customer experiences in the past.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to show us that you understand what we’re looking for. And remember, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlighting these moments will demonstrate your commitment to delivering excellent service, which is crucial for the role of a Customer Assistant.
✨Emphasise Teamwork
Since being a team player is vital, think of instances where you successfully collaborated with colleagues. Share how you contributed to a positive work environment and supported your team, as this aligns perfectly with M&S's values.
✨Be Digitally Savvy
Brush up on your digital skills, especially related to tools like the Sparks App. Be ready to discuss how you can use technology to enhance the customer experience, as this is an essential part of the role.
