At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a passion for food.
All the details
Work Pattern
Monday 17:00 - 21:00
Friday 17:00 - 21:00
Saturday 16:00 - 20:00
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Galashiels Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Galashiels, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact in your community while delivering outstanding service. Join us to be part of a forward-thinking team that champions quality and innovation in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Galashiels Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d engage with customers and handle their needs. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and any in-store devices. Mention how you’d use these to enhance the shopping experience. Being digitally confident is key, so let them know you’re up to speed!
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so share examples of how you’ve successfully adapted to changing situations in the past. This shows you’re ready to roll your sleeves up and tackle whatever comes your way.
We think you need these skills to ace Customer Assistant - Food - Galashiels Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see how you can contribute to creating a remarkable shopping experience.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! This will show us that you're ready to enhance the customer experience with our digital tools.
Tailor Your Application:Make sure to customise your application to fit the role. Use keywords from the job description and align your skills with what we're looking for. This will help your application stand out and show us that you’re a great fit for the Customer Assistant position.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on remarkable service.
✨Emphasise Teamwork
Since being a team player is crucial, come ready to discuss how you've collaborated with colleagues in previous roles. Highlight any experiences where you supported your team or contributed to a positive work environment.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you're familiar with apps or tools similar to the Sparks App. Be prepared to discuss how you would use technology to enhance the customer experience, as this is a key part of the role.
