At a Glance
- Tasks: Deliver five-star service and support sales growth in a fast-paced food retail environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Earn an unsocial premium of £3.00 per hour for late-night shifts.
- Other info: Flexible roles available with opportunities for personal growth within M&S.
- Why this job: Thrive in a challenging role and make a real impact on customer experiences.
- Qualifications: Must be 18 or over due to late-night working hours.
The predicted salary is between 12 - 15 € per hour.
Work Pattern: Monday 19:00–23:00, Tuesday 19:00–23:00, Friday 19:00–23:00.
This job role involves working late nights and therefore we cannot consider applications from anyone under the age of 18 to comply with health and safety legislation and keep our colleagues safe in the workplace. An unsocial premium of £3.00 per hour is added on hours worked between 22:00–06:00.
About the Role:
Join M&S as a Customer Assistant in our Food section. You will be at the frontline of the UK's fastest growing retailer, delivering five‑star service under pressure and supporting the transformation we are driving.
Responsibilities:
- Work in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest; go above and beyond to serve, sell, fill and help drive growth in sales.
- Utilise digital tools such as Spark and in‑store devices to enhance the customer experience and ensure they get the products they want when they need them.
- Contribute to a positive, high‑energy environment, supporting each other to deliver a seamless customer experience.
- Be flexible and ready to work across various areas of the store, adapting to the changing demands of the retail environment.
Take the opportunity to thrive in a challenging frontline role and grow within M&S.
Customer Assistant - Food - Fulham Broadway employer: Marks and Spencer
Joining M&S as a Customer Assistant in Fulham Broadway offers you the chance to be part of a dynamic team within the UK's fastest growing retailer. With a focus on delivering exceptional customer service, you'll thrive in a supportive and high-energy environment that encourages flexibility and collaboration. Enjoy competitive benefits, including an unsocial premium for late-night shifts, and take advantage of numerous growth opportunities to advance your career within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Fulham Broadway
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your ability to thrive in a high-pressure environment and provide top-notch customer service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are serious about joining the M&S team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Assistant position.
We think you need these skills to ace Customer Assistant - Food - Fulham Broadway
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. This will show us that you're a great fit for our team!
Highlight Your Flexibility:Since this role requires working late nights and adapting to different areas of the store, make sure to mention your availability and willingness to take on various tasks. We want to see that you're ready to jump in wherever needed!
Use Clear and Concise Language:Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, especially in a fast-paced environment like ours!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in the Food section entails. Familiarise yourself with the responsibilities and think about how your skills align with delivering five-star service, especially under pressure.
✨Showcase Your Flexibility
This role requires adaptability, so be ready to discuss times when you've successfully handled changing demands. Share examples of how you've worked across different areas or taken on various tasks in previous jobs to demonstrate your flexibility.
✨Emphasise Teamwork and Positivity
M&S values a high-energy environment, so highlight your ability to work well in a team. Prepare anecdotes that showcase your collaborative spirit and how you contribute to a positive atmosphere, especially during busy periods.
✨Familiarise Yourself with Digital Tools
Since you'll be using digital tools like Spark, it’s a good idea to mention any experience you have with technology in retail. If you’ve used similar devices before, talk about how they helped enhance customer experiences and how you can bring that knowledge to M&S.
