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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a passion for food.
- Other info: Great opportunities for growth in a dynamic retail environment.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Monday 14:00-18:00
- Tuesday 17:45-21:45
- Thursday 17:45-21:45
- Saturday 14:00-18:00
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Fort William Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Fort William Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time in the store, check out the latest food offerings, and understand what makes them special. This will help you show your passion and knowledge during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Be prepared to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Being able to demonstrate your comfort with technology will set you apart as a candidate who’s ready for the modern retail environment.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Think of examples where you’ve worked well with others, especially in fast-paced settings. M&S values collaboration, so showing that you can be a great team player will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - Fort William Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see that you understand the importance of making customers feel valued.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology in previous jobs, let us know! It’ll show us that you’re ready to enhance the customer experience with our digital resources.
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the listing, like 'team player' and 'flexibility', to demonstrate that you’re a perfect match for what we’re looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting these moments will demonstrate your commitment to delivering excellent service, which is crucial for the role of a Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning your familiarity with these tools during the interview will show that you're ready to enhance the customer experience right from the start.
✨Emphasise Teamwork and Flexibility
Think of instances where you've worked well in a team or adapted to changing situations. Sharing these stories will highlight your ability to create an inclusive environment and your readiness to tackle the dynamic nature of retail work.
