At a Glance
- Tasks: Deliver five-star service and support customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable individuals.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 11 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you’ll stand at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You will be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You will thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You will go above and beyond to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You will use our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You will be prepared to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you will embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Customer Assistant - Food (Fixed Term) - Ashton Moss employer: Marks and Spencer
Join M&S as a Customer Assistant in Ashton Moss, where you will be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. We offer a supportive work culture that values resilience and teamwork, alongside opportunities for personal growth and development within the UK's fastest growing retailer. With flexible working patterns and a commitment to employee well-being, M&S is an excellent employer for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Fixed Term) - Ashton Moss
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with M&S Food products and their values. When you walk into that interview, show us your passion for the brand and how you can contribute to delivering that five-star service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share examples of how you've gone above and beyond in past roles.
✨Tip Number 3
Show off your digital confidence! Be prepared to discuss how you’ve used technology in previous jobs. Whether it’s using in-store devices or apps, we want to know how you can enhance the customer experience with your tech-savvy skills.
✨Tip Number 4
Be flexible and adaptable! Retail is all about change, so come ready to talk about how you’ve handled shifting priorities in the past. We’re looking for team players who can jump in wherever needed and keep that positive energy flowing!
We think you need these skills to ace Customer Assistant - Food (Fixed Term) - Ashton Moss
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us see your enthusiasm for M&S Food products. Share any experiences you have with food retail or your favourite M&S items. We want to know why you’re excited about this role!
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver five-star service. Use examples from past jobs or experiences where you’ve gone above and beyond for customers. We love seeing how you can make our customers feel valued!
Demonstrate Your Resilience:This role can be high-pressure, so it’s important to show us how you handle busy situations. Share stories that highlight your ability to stay sharp and focused when things get hectic. We need team players who thrive under pressure!
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or technology in retail. Let us know how you can use these tools to enhance the customer experience. Don’t forget to apply through our website!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you stand out as a knowledgeable candidate.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and your commitment to making customers feel valued.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. M&S values teamwork, so demonstrating your collaborative spirit will resonate well with the interviewers.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples where you've adapted to changing circumstances or taken on different responsibilities. Highlighting your willingness to embrace challenges and your ability to stay sharp in a fast-paced environment will show that you're the right fit for the job.
