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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food and excellent communication skills.
- Other info: Great opportunity for personal growth and to learn about retail.
Overview
Join M&S as a Customer Assistant in our Foods section (Falkirk Simply Food). You’ll champion high-quality products, value offers, and customer service. We’re seeking passionate individuals with knowledge of M&S Food products to share with customers.
Working pattern
Sunday 1700 – 2300, Thursday 1700 – 2300, Friday 1700 – 2300, Saturday 1700 – 2300
As a brand ambassador ready to recommend our newest Food products, you\’ll deliver remarkable service so customers feel valued every time they shop with us.
Purpose
To deliver a great shopping experience; put customers before tasks; champion our products; be the voice of our customers to help us improve.
Key Accountabilities
- Serve our customers efficiently on the shop floor and at service points
- Keep the store clean and tidy, ensure shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Training to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
- High levels of customer service
- Attention to detail and delivering excellent work
- Open to feedback and continuous improvement
- Accountability for planning and managing own workload
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is committed to Inclusion, Diversity and Equal Opportunities. We are happy to talk flexible working and offer reasonable adjustments in the recruitment process to ensure a fair assessment.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Retail
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Customer Assistant - Food - Falkirk Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Falkirk Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! Familiarise yourself with the latest offerings and promotions. This way, when you chat with customers, you can confidently recommend the best options and show off your expertise.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the better you'll be at making customers feel valued and understood.
✨Tip Number 3
Be proactive! Don’t wait for customers to approach you; take the initiative to engage with them. Ask open-ended questions to understand their needs and make tailored recommendations that will enhance their shopping experience.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are enthusiastic about joining the M&S team. So, don’t hesitate – get your application in today!
We think you need these skills to ace Customer Assistant - Food - Falkirk Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you’re genuinely interested in what we offer.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond for customers, as this is key to delivering the remarkable service we pride ourselves on at M&S. We’re all about making customers feel valued!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your skills and experiences stand out without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Adaptability
The job requires adaptability to changing situations. Be ready to discuss times when you had to adjust quickly to new challenges or feedback. This will highlight your ability to thrive in a dynamic retail environment.
✨Engage with the Interviewer
Treat the interview like a conversation. Ask questions about the team, store culture, and how they measure success. This shows your genuine interest in the role and helps build a rapport with the interviewer.