At a Glance
- Tasks: Serve customers with passion and promote our amazing food products.
- Company: Join M&S, a leader in quality food and customer service.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real difference for customers.
- Qualifications: Great communication skills and a love for teamwork.
All the details
Work Pattern
Wednesday 05:00-09:00
Thursday 05:00-09:00
Friday 05:00-09:00
Saturday 05:00-09:00
This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Exmouth employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Exmouth, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact in our community while delivering outstanding service to our customers. Join us in revolutionising retail and be part of a team that champions quality and customer satisfaction every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Exmouth
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely catch their eye!
✨Tip Number 3
Flexibility is key in retail, so be prepared to discuss how you can adapt to different roles within the store. Share experiences where you’ve successfully juggled multiple tasks or stepped in to help colleagues. This shows you’re a team player who’s ready to roll up their sleeves!
✨Tip Number 4
Don’t forget to highlight your digital skills! M&S is looking for someone who can use their digital tools effectively. Mention any experience you have with apps or technology that enhances customer experience. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Food - Exmouth
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're ready to be a brand ambassador.
Be Digital Savvy:Mention any experience you have with digital tools, especially if you've used apps or in-store devices before. Being digitally confident is key, so show us how you can enhance the customer experience!
Emphasise Teamwork and Flexibility:We're all about creating a great store environment together. Talk about your ability to work well in a team and adapt to changing situations, as this is crucial for success in our fast-paced retail world.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share instances where you adapted to changing situations or supported colleagues, highlighting your commitment to creating an inclusive environment.
