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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Great opportunity for career growth in a supportive team.
All the details
Work Pattern
- Monday 17:00 – 22:00
- Thursday 17:00 – 22:00
- Friday 17:00 – 22:00
- Saturday 17:00 – 22:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you\\\’ll become be at the frontline of the UK\\\’s fastest growing retailer. We\\\’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\\\’re driving.
We\\\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You\\\’ll be a resilient and committed brand ambassador who\\\’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\’t wait. You\\\’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\\\’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you\\\’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there\\\’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Evesham Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Evesham Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident!
✨Tip Number 3
Be ready to demonstrate your digital skills. Familiarise yourself with tools like the Sparks App and think of examples where you've used technology to enhance customer experiences in the past.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about joining the M&S family. Plus, you'll get all the latest updates on your application status directly from us.
We think you need these skills to ace Customer Assistant - Food - Evesham Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a great Customer Assistant.
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly, and we can't wait to see what you bring to the team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning your comfort with technology during the interview will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be ready to discuss how you've worked collaboratively in previous roles and how you can adjust to different tasks and responsibilities in a fast-paced retail environment.
