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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Early morning shifts required; training provided for digital tools.
- Why this job: Be a brand ambassador and make a real impact in customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for food.
Overview
Customer Assistant – Food – Edinburgh Princes St
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
This job role involves working early mornings and this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern:
- Monday 04:00-08:00
- Wednesday 04:00-08:00
- Friday 04:00-08:00
- Saturday 04:00-08:00
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Edinburgh Princes St employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Edinburgh Princes St
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and enhance your chances of impressing the hiring team.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or in-store. Whether it's a casual chat or a formal meeting, showing that you can engage positively with customers will highlight your suitability for the role.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a fast-paced environment. Think of examples from past experiences where you've adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Showcase your digital confidence by mentioning any relevant experience with technology or apps. Being able to use digital tools effectively is essential for enhancing the customer experience at M&S.
We think you need these skills to ace Customer Assistant - Food - Edinburgh Princes St
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you have used similar systems in previous roles. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. Highlight how you contribute to a positive work environment and support your colleagues.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App and other in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, showing that you're comfortable with technology in a retail environment.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.