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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of M&S, making a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Embrace a dynamic role with a focus on sustainability and innovation.
All the details
Work Pattern
Wednesday 14:00 – 18:00
Thursday 14:00 – 18:00
Friday 14:00 – 18:00
Saturday 14:00 – 18:00
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Edinburgh Fort Kinnaird employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Edinburgh Fort Kinnaird
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any current promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to showcase your digital skills! Since being digitally confident is key for this role, brush up on any relevant apps or tools that M&S uses. Mentioning your familiarity with these during the interview will show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to contribute to creating an amazing shopping experience for customers.
We think you need these skills to ace Customer Assistant - Food - Edinburgh Fort Kinnaird
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond to make customers feel valued. Share specific examples that demonstrate your commitment to excellent service!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used something similar to the Sparks App, let us know! This shows you’re ready to enhance the customer experience with tech.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Use keywords from the listing to show us you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Emphasise Teamwork
Since being a team player is crucial for this position, come ready to discuss how you've successfully collaborated with others in previous roles. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Digitally Savvy
As digital confidence is essential, brush up on your knowledge of digital tools and apps relevant to retail. Be prepared to discuss how you’ve used technology to enhance customer experiences in the past, which will demonstrate your adaptability to the changing retail landscape.