At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team known for quality and customer service.
- Benefits: Earn £13.41 per hour with additional unsocial hours premium and flexible shifts.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 11 - 16 € per hour.
Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Under 18 Disclaimer: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Work Pattern:
- Sunday 05:00-09:00
- Thursday 04:00-08:00
- Friday 04:00-08:00
- Saturday 04:00-08:00
Rate of Pay: £13.41 per hour (increasing from £12.60 per hour from 1st April 2026) with an additional £3.00 per hour Unsocial Premium (for any hours worked between 22:00 and 06:00).
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food (Early Mornings) - Ashton Moss employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Ashton Moss Food section, you'll enjoy competitive pay, flexible working hours, and comprehensive training to enhance your skills and career growth. Join us to be part of a forward-thinking team that champions high-quality products and outstanding customer service, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Early Mornings) - Ashton Moss
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Maybe role-play with a friend or family member to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes with a smile. Share examples of how you've managed shifting priorities in past roles during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is key for this role. Don’t forget to highlight your digital skills!
We think you need these skills to ace Customer Assistant - Food (Early Mornings) - Ashton Moss
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond for customers, as this is key to delivering the remarkable service we pride ourselves on at M&S.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance the customer experience!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use keywords from the job description and show us how your skills and experiences align with what we're looking for. And remember, applying through our website is the best way to get your application in front of us!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, dive deep into M&S Food products. Familiarise yourself with their range, promotions, and any new items. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on the digital tools mentioned in the job description, like the Sparks App. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your experiences working in a team. Share examples of how you've adapted to changing situations and supported your colleagues, showing that you're ready to contribute to a positive store environment.
