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For Companies At a Glance
- Tasks: Serve customers with passion and promote our amazing food products.
- Company: Join M&S, a leader in quality food and customer service.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: Great communication skills and a love for food are essential.
- Other info: Work early mornings with opportunities for growth in a dynamic retail setting.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Wed-04.00-08.00
Thurs-04.00-08.00
Sat-04.00-08.00
Under 18 disclaimer This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Please note this role includes an unsocial premium for hours worked between 22:00 and 06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant- Food Early Morning - Clapham South Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Food Early Morning - Clapham South Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Role-play scenarios with friends or family to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes with a smile. Share examples of how you've successfully managed unexpected situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools like the Sparks App to enhance the customer experience.
We think you need these skills to ace Customer Assistant- Food Early Morning - Clapham South Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working with us.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're the right fit for our team.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in past roles, let us know how it helped enhance customer experiences!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences in your previous roles.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share examples of how you've adapted to changing situations in the workplace, showing that you can handle the dynamic environment of retail.