At a Glance
- Tasks: Serve customers and ensure they have a fantastic shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Flexible shifts in a fast-paced environment with plenty of opportunities to shine.
- Why this job: Be part of a dynamic team that thrives on delivering five-star service under pressure.
- Qualifications: Must be 18 or over; passion for food and customer service is essential.
The predicted salary is between 12 - 15 £ per hour.
Under 18 Disclaimer: This job role involves working late nights and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00–06:00.
Work Pattern:
- Week 1:
- Monday 19:00 – 23:00
- Tuesday 19:00 – 23:00
- Wednesday 19:00 – 23:00
- Thursday 19:00 – 23:00
- Saturday 19:00 – 23:00
- Week 2:
- Sunday 15:00 – 19:00
- Tuesday 19:00 – 23:00
- Wednesday 19:00 – 23:00
- Thursday 19:00 – 23:00
- Friday 19:00 – 23:00
Job Overview: Join M&S as a Customer Assistant in our Food section, where you'll become part of the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving. We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador ready to raise the bar by confidently recommending and selling our newest food products to customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge. This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Earlsfield employer: Marks and Spencer
Joining M&S as a Customer Assistant in Earlsfield means becoming part of a dynamic team at one of the UK's fastest-growing retailers. With a strong focus on employee development, we offer opportunities for growth and advancement while fostering a supportive and energetic work culture. Enjoy competitive pay, including an unsocial hours premium, and the chance to make a real impact by delivering exceptional service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Earlsfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or recommend products. Role-playing with a friend can help you feel more confident and prepared for those high-pressure moments.
✨Tip Number 3
Be ready to showcase your flexibility! During the interview, highlight any past experiences where you had to adapt quickly to changing situations. This will show that you’re the kind of team player who thrives in a dynamic environment like M&S.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to take on the challenge head-on.
We think you need these skills to ace Customer Assistant - Food - Earlsfield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to dive into the fast-paced environment at M&S.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles where you’ve thrived under pressure or delivered exceptional service – we love to see that!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for someone who can think on their feet!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for in a brand ambassador.
✨Demonstrate Flexibility
Be ready to discuss how you can adapt to different situations and work across various areas of the store. Highlight any previous experience where you had to be flexible and how you thrived in a fast-paced environment.
✨Embrace Digital Tools
Since being digitally confident is essential, mention any experience you have with apps or digital tools. If you’ve used similar technology before, share how it helped enhance customer experiences, showing that you’re ready to utilise M&S's digital resources.
