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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a passion for food.
- Other info: Great opportunity for career growth in a dynamic retail environment.
Customer Assistant – Food – Dumbarton Simply Food
Join to apply for the Customer Assistant – Food – Dumbarton Simply Food role at Marks and Spencer
2 days ago Be among the first 25 applicants
Working Pattern
- Week 1
- Sunday 03:00-09:00
- Tuesday 03:00-09:00
- Wednesday 03:00-09:00
- Friday 03:00-09:00
- Week 2
- Tuesday 03:00-09:00
- Thursday 03:00-09:00
- Friday 03:00-09:00
- Saturday 03:00-09:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S, our customers don\’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Senior Level: Entry level
Employment type: Part-time
Job function: Other
Industry: Retail
Location: Dumbarton, Scotland, United Kingdom
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Customer Assistant - Food - Dumbarton Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Dumbarton Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Role-playing these situations can help you feel more confident when discussing your approach in interviews.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can handle changing demands. Share examples from your past experiences where you’ve successfully adapted to new challenges or worked collaboratively with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is key for this role.
We think you need these skills to ace Customer Assistant - Food - Dumbarton Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're genuinely excited about being a Customer Assistant.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to know how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your commitment to providing excellent service.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance the customer experience!
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show us that you understand what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any digital tools or apps you've used in previous jobs. If you're familiar with similar systems, mention how you adapted quickly and effectively to enhance customer interactions.
✨Emphasise Teamwork and Flexibility
M&S values team players, so come prepared to talk about your experiences working in a team environment. Highlight your adaptability and willingness to take on various roles within the store, especially during busy periods like the festive season.