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- Tasks: Serve customers, keep shelves stocked, and deliver excellent service in a fast-paced environment.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic team.
- Why this job: Be the face of M&S, making a real impact on customer experiences every day.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Embrace a vibrant work culture where teamwork and adaptability are key.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Week 1: Sunday 07:00 - 11:00, Thursday 04:45 - 08:45, Friday 04:45 - 08:45, Saturday 04:45 - 08:45
- Week 2: Wednesday 04:45 - 08:45, Thursday 04:45 - 08:45, Friday 04:45 - 08:45, Saturday 04:45 - 08:45
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge. This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Cowes Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Cowes Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. It’ll make you stand out as someone who genuinely cares about the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle busy periods or tricky customers. Being able to showcase your ability to thrive under pressure will impress the hiring team.
✨Tip Number 3
Be ready to talk about teamwork! M&S values a positive environment, so share examples of how you’ve worked well with others in the past. Highlighting your adaptability and support for colleagues will show you’re a great fit.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics or how they use digital tools in-store. This not only shows you’re engaged but also helps you understand if it’s the right place for you.
We think you need these skills to ace Customer Assistant - Food - Cowes Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand what it takes to make our customers feel valued.
Be Flexible and Adaptable: In your application, emphasise your ability to adapt to changing situations. We thrive in a fast-paced environment, so mentioning times when you've successfully handled unexpected challenges will really catch our eye. Flexibility is key, and we want to know you're ready for anything!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to see your application!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your commitment to delivering five-star service.
✨Show Your Flexibility
Since the role requires adaptability, be ready to discuss how you've handled changing situations in previous jobs. Share specific instances where you successfully adjusted to new demands or worked across different areas, showcasing your team player attitude.
✨Embrace Digital Tools
Familiarise yourself with digital tools like apps or in-store devices that enhance customer experience. Mention any relevant experience you have with technology during the interview, as being digitally confident is essential for this role.
