At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team known for quality and customer service.
- Benefits: Flexible working, inclusive culture, and opportunities for growth.
- Other info: Entry-level position with a supportive and diverse work environment.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, strong communication skills, and a customer-first attitude.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\\\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
Sunday 1200-1800
Monday 1400-1800
Thursday 1600-2200
We are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\u2019s Welcome
M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
Customer Assistant - Food - Chortlon in Manchester employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Chorlton Foods section, you'll enjoy opportunities for personal growth while working alongside passionate colleagues who share your commitment to outstanding customer service. With flexible working options and a focus on employee well-being, M&S is dedicated to ensuring that every team member feels valued and empowered to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Chortlon in Manchester
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every interaction memorable. Whether it’s a friendly greeting or a helpful suggestion, showing genuine care will set you apart as a Customer Assistant.
✨Tip Number 3
Be proactive! Don’t wait for customers to approach you; engage them first. Ask questions about their needs and offer tailored recommendations. This not only enhances their shopping experience but also showcases your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter. Let’s get you that Customer Assistant role!
We think you need these skills to ace Customer Assistant - Food - Chortlon in Manchester
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you went above and beyond for customers. Remember, we’re looking for those who put customers first every time!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This will show your passion for the brand and help you connect with the interviewer.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Consider times when you went above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to excellent service.
✨Show Enthusiasm
During the interview, let your enthusiasm shine through! Talk about why you want to work at M&S and how you can contribute to the team. A positive attitude can make a big difference and show that you’re genuinely excited about the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you determine if it’s the right fit for you.
