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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- WEEK 1
- Sunday: 06:00–13:00
- Monday: 04:00–11:00
- Thursday: 04:00–11:00
- Friday: 04:00–11:00
- Monday: 04:00–11:00
- Tuesday: 04:00–11:00
- Wednesday: 04:00–11:00
- Saturday: 04:00–11:00
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Cheltenham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Cheltenham
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to share your knowledge. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. Prepare examples of how you've successfully adapted to changing situations in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from M&S.
We think you need these skills to ace Customer Assistant - Food - Cheltenham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for M&S Food products shine through. We want to see how excited you are about sharing your knowledge and helping customers find the best products!
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience and skills that match the job description, so we can easily see why you’d be a great fit for our team.
Tailor Your Application: Make sure to customise your application for this role. Mention specific examples of how you've delivered excellent customer service or worked as part of a team, as these are key qualities we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools you might use in retail. Familiarise yourself with apps like Sparks and think of ways you could use technology to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you've worked collaboratively in previous roles. Also, highlight your adaptability to changing situations, as this is crucial in a fast-paced retail environment.
