At a Glance
- Tasks: Serve customers, maintain store standards, and recommend high-quality food products.
- Company: Join the inclusive team at M&S, a trusted brand in retail.
- Benefits: Flexible working hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be a food ambassador and make customers feel valued every day.
- Qualifications: Strong customer service skills and a passion for food.
Customer Assistant – Foods
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re looking for passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
As a brand ambassador you’ll recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Additional Details
- Saturday 15:00 - 21:00
- Monday 15:00 - 21:00
- Thursday 15:00 - 21:00
- Friday 15:00 - 21:00
- Working full time during the weeks commencing 14th and 21st December
- Unsocial premium of £3.00 per hour for hours worked between 22:00-06:00
Key Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels to deliver for the customer every time
Core Skills & Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome – M&S is an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and will adjust to reasonable needs.
We encourage applications from all backgrounds and will provide reasonable adjustments in the recruitment process as needed.
Customer Assistant - Food - Chelsea SF in City of London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Chelsea Foods section, you'll enjoy competitive pay, flexible working options, and opportunities for personal growth while being part of a team that champions high-quality products and outstanding customer service. Join us to make a meaningful impact in the lives of our customers and develop your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Chelsea SF in City of London
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your product knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood during their shopping experience.
✨Tip Number 3
Be proactive in your approach! When you’re in-store, look for opportunities to assist customers before they even ask. This shows initiative and helps build those positive relationships we love at M&S.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Assistant - Food - Chelsea SF in City of London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. We want to see that you’re excited about sharing this passion with our customers.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for individuals who can engage with customers and make them feel valued, so share examples of how you've done this in the past!
Be Detail-Oriented:Pay attention to the details in your application. Whether it’s spelling, grammar, or the way you present your experiences, we appreciate candidates who take the time to ensure everything is just right. It shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This will show your passion for the brand and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your commitment to providing remarkable service.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would approach a customer looking for recommendations or dealing with a complaint. This will help you showcase your communication skills and adaptability in real-time.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
