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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Embrace a dynamic work environment with a focus on inclusion and diversity.
Customer Assistant – Food – Chalfont St Peter Foodhall
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Schedule
Saturday 13:30 – 21:30
Work Pattern
- Week 1
- Monday 13:30 – 21:30
- Tuesday 13:30 – 21:30
- Friday 13:30 – 21:30
- Saturday 13:30 – 21:30
- Week 2
- Sunday 11:00 – 19:00
- Thursday 13:30 – 21:30
- Friday 13:30 – 21:30
- Saturday 13:30 – 21:30
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
- Industries
- Retail
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Customer Assistant - Food - Chalfont St Peter Foodhall employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Chalfont St Peter Foodhall
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time familiarising yourself with the range and any promotions. This way, when you chat with customers, you can confidently recommend items and show off your product knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood, so be ready to listen and respond to their needs.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like the Sparks App and in-store devices. Being tech-savvy will help you enhance the shopping experience for customers and make you stand out as a candidate.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so being open to working in different areas of the store is key. Highlight your willingness to jump in wherever needed during interviews to show you’re a team player.
We think you need these skills to ace Customer Assistant - Food - Chalfont St Peter Foodhall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that demonstrate your commitment to excellent service.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance the customer experience!
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show us that you understand what we're looking for and how you fit into our team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help someone, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools or apps that M&S uses, like the Sparks App. Mentioning how you can leverage these tools to enhance customer experience will definitely impress your interviewers.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be ready to discuss how you've worked well in teams before and how you can adjust to different roles within the store. This will demonstrate your ability to contribute positively to the work environment.