At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Embrace a dynamic work environment with a focus on inclusivity.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Work Pattern
Week 1
Sunday 15:00-19:00
Monday 17:00-21:00
Wednesday 17:00-21:00
Friday 17:00-21:00
Week 2
Monday 17:00-21:00
Wednesday 17:00-21:00
Friday 17:00-21:00
Saturday 17:00-21:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don't wait. You'll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You'll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Cardiff employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and teamwork. As a Customer Assistant in our Cardiff Foods section, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences every day. With a commitment to sustainability and innovation, M&S provides a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Cardiff
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for a customer. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Be flexible and adaptable! Retail can be unpredictable, so show that you're ready to jump in wherever needed. Highlight your ability to handle changing situations during interviews or conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from M&S.
We think you need these skills to ace Customer Assistant - Food - Cardiff
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your ability to engage with customers and provide them with an exceptional shopping experience.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show us that you're ready to embrace the digital side of retail and enhance the customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company and the amazing opportunities we offer!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work well with others and adapt to changing situations. Share examples of how you've contributed to a positive team environment in previous roles.
