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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Exciting career growth in a dynamic retail environment.
All the details
Work Pattern
Sunday- 06:00-10:00
Monday-05:00-20:00
Tuesday- 05:00-20:00
Wednesday -05:00-20:00
Thursday 05:00-20:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You\’ll be a resilient and committed brand ambassador who\’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait. You\’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you\’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there\’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant (Food) - Cambridge employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Food) - Cambridge
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with recommending products and handling queries. The more confident you are, the better you'll shine in interviews!
✨Tip Number 3
Show off your digital savvy! Be ready to discuss how you’ve used technology in previous roles or how you’d use M&S's digital tools like the Sparks App. Employers love candidates who can enhance the customer experience through tech, so make sure to highlight this in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, take that step and get your application in – we can’t wait to see you on board!
We think you need these skills to ace Customer Assistant (Food) - Cambridge
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. This will show us that you’re not just looking for a job, but you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples of times you've provided excellent service or resolved issues. This will help us see that you understand the importance of making every customer feel valued.
Be Digital Savvy: Mention any experience you have with digital tools, especially if you’ve used apps or devices in a retail setting. We’re keen on candidates who can easily adapt to our digital systems, so don’t hold back on showcasing your tech skills!
Tailor Your Application: Make sure your application reflects the key capabilities we’re looking for, like teamwork and adaptability. Use the job description as a guide to highlight relevant experiences and skills that match what we need. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Be ready to discuss your favourite items and why you think they stand out. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on the digital tools mentioned in the job description, like the Sparks App. You might be asked how you would use these tools to enhance the customer experience, so have some ideas ready.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to discuss how you've worked effectively in a team and how you handle unexpected challenges. This will demonstrate that you're ready to roll your sleeves up and contribute positively.
