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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a supportive team.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Wednesday 15:00-21:30; Alternate Saturday/Sunday – 06:00-12:30.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Broughty Ferry Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Broughty Ferry Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and promotions. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Being able to demonstrate your ability to provide remarkable service will definitely impress the interviewers.
✨Tip Number 3
Show your digital savvy! Be ready to discuss how you’ve used technology in previous roles or how you’d use M&S’s digital tools like the Sparks App. This will highlight your adaptability and readiness to enhance the customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to roll up your sleeves for the role.
We think you need these skills to ace Customer Assistant - Food - Broughty Ferry Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working with us.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Use examples from your past experiences to demonstrate your commitment to delivering excellent service and making customers feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience and keep things running smoothly.
Emphasise Teamwork and Flexibility: We're all about creating a great team environment, so highlight your ability to work well with others. Talk about how you've adapted to changing situations in the past and how you can contribute to our inclusive store culture.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Emphasise Teamwork
M&S values team players, so be ready to share experiences where you collaborated effectively with colleagues. Highlighting your ability to support and respect others will demonstrate that you're a great fit for their inclusive environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps you’ve used before. Mentioning your experience with similar technology will reassure them that you can adapt quickly to their systems.