Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join M&S, a trusted name in high-quality food retail.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team that values customer service and product knowledge.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellence.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll champion our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work pattern
- Monday 18:00 – 22:00
- Tuesday 18:00 – 22:00
- Wednesday 18:00 – 22:00
- Saturday 13:00 – 22:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
Key capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Additional details
- We’ll give you training to utilise all digital tools and communication channels to deliver for the customer every time
Equality, diversity and inclusion
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
#J-18808-Ljbffr
Customer Assistant - Food - Bristol Longwell Green employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Bristol Longwell Green
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time familiarising yourself with the range and any current promotions. This way, when you chat with customers, you can confidently recommend products and show off your knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be proactive in your approach! When you see a customer looking for something, don’t hesitate to step in and offer help. Building those positive relationships is key to delivering remarkable service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Customer Assistant - Food - Bristol Longwell Green
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that you think would resonate with our customers.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. Use examples from previous roles where you went above and beyond to help customers, as this is key to what we do at M&S.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer. This will demonstrate your commitment to delivering remarkable service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice how you would approach a customer needing assistance or how to handle a complaint. This will help you showcase your communication skills and adaptability in real-time.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the team dynamics or training opportunities. This shows your interest in the role and that you’re keen to learn and grow within the company.