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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote M&S high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Bristol Longwell Green employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Bristol Longwell Green
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our Food products and promotions. When you walk into that interview, your passion for our brand will shine through, and trust us, it makes a massive difference.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers and making recommendations. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Show off your digital savvy! Brush up on using apps and in-store devices. Being confident with technology is key, so make sure you can demonstrate how you'd use these tools to enhance the customer experience.
✨Tip Number 4
Be ready to showcase your teamwork skills! Think of examples where you've worked well with others. M&S values collaboration, so showing that you can support your colleagues and create a positive environment will set you apart.
We think you need these skills to ace Customer Assistant - Food - Bristol Longwell Green
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. Use examples from your past experiences where you went above and beyond to help customers feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss how you've used digital tools in previous roles. Familiarise yourself with the Sparks App and any other relevant technology, so you can confidently explain how you'd use them to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share examples of how you've adapted to changing situations in the workplace, highlighting your flexibility and commitment to supporting your colleagues.
