At a Glance
- Tasks: Serve customers, maintain store standards, and recommend M&S Food products.
- Company: Join the iconic M&S team known for quality and customer service.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Part-time role with potential for full-time during peak seasons.
- Why this job: Be a brand ambassador and make every customer's shopping experience remarkable.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
Join to apply for the Customer Assistant - Food - Brighton role at Marks and Spencer
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Working pattern
- Sunday 10:30-18:30
- Wednesday 13:30-21:30
- Thursday 13:30-21:30
- Friday 13:30-21:30
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and talk flexible working. If you require reasonable adjustments during recruitment, please share those requirements with us when completing your application.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
- Industries: Retail
Customer Assistant - Food - Brighton employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and flexibility. As a Customer Assistant in our Brighton Foods section, you'll enjoy opportunities for personal growth while working alongside passionate colleagues who share your commitment to delivering outstanding customer service. With competitive benefits and a focus on employee development, M&S is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Brighton
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers, recommend products, and handle any queries. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Be proactive during the interview! Ask questions about the team and store culture. This shows you're genuinely interested and helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Assistant - Food - Brighton
Some tips for your application 🫡
Show Your Passion for Food:When you’re writing your application, let your love for food shine through! Mention any favourite M&S products or experiences that highlight your enthusiasm for our high-quality offerings. We want to see that you’re excited about sharing this passion with our customers.
Highlight Your Customer Service Skills:Make sure to showcase your customer service experience in your application. Talk about times when you went above and beyond to help a customer or how you’ve handled tricky situations. We’re looking for those who can deliver remarkable service, so let us know how you’ve done that before!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your skills and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to utilise digital tools, which is a big plus for this role!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This will show your passion for the brand and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role of a Customer Assistant.
✨Be Ready for Role-Play Scenarios
Interviews for customer-facing roles often include role-play scenarios. Practice how you would engage with a customer, recommend products, and handle any queries or complaints. This will demonstrate your ability to deliver remarkable service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
