At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and comprehensive training in a supportive environment.
- Other info: M&S is committed to diversity and offers reasonable adjustments during recruitment.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
All the details
Work Pattern
Sunday 10:00-19:00
Saturday 10:00-19:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Food - Bluewater in Greenhithe employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and teamwork. As a Customer Assistant in our Foods section at Bluewater, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with customers in a meaningful way, all while working in a dynamic retail environment that values your contributions. Join us to be part of a forward-thinking team that is committed to delivering outstanding service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Bluewater in Greenhithe
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Be prepared to discuss how you would handle various customer scenarios. Think about how you can use digital tools to enhance the shopping experience, as this is a key part of the role.
✨Tip Number 4
Show your flexibility and teamwork skills by sharing experiences where you've adapted to changing situations or worked collaboratively with others. This will highlight your ability to thrive in a dynamic retail environment.
We think you need these skills to ace Customer Assistant - Food - Bluewater in Greenhithe
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position at M&S. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence:Mention any experience you have with digital tools or apps, especially if you have used similar systems in previous roles. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit:Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. M&S values collaboration, so showing that you can support and respect colleagues will strengthen your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Be Digitally Savvy
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Prepare to talk about your experience working in teams and how you adapt to changing situations. M&S values a collaborative environment, so share examples of how you’ve supported colleagues and contributed to a positive team atmosphere.
